Frequently asked questions

No. Servers, database, certificates and backups are handled by us. You pick your address and pay; the portal is set up and you create your admin password in the dashboard.

The portal's integration API accepts products, stock, prices, customers, statements and invoices. Your ERP connects to the API, or you import a JSON file from the admin panel; your AI assistant can convert your Excel list to that format.

First you turn on API and AI access on the dealer's account in the admin panel. The dealer then adds the connection address shown on their profile page in the portal as a new connector in the AI app's settings, signs in on the portal's login screen that opens and allows access. No key or installation is needed; the connection can be removed from the profile page at any time. Adding custom connectors may not be available on every plan of the app.

AI is entirely optional. If you don't turn it on, you pay nothing extra, and the portal works as a complete B2B portal with search, dealer-specific prices, orders, customer accounts and ERP connection. If you do, the portal assistant connects to your own AI account: you pay usage fees directly to the provider, we add nothing on top, and you set a monthly limit per dealer. What your dealers do from their own ChatGPT or Claude app costs you nothing; they use it with their own subscription.

OpenAI and providers that offer an OpenAI-compatible connection. You enter your provider details in the admin panel and can change them at any time.

The assistant shows every part it finds with its code, price and stock. The dealer decides what goes into the cart and whether the order is placed.

Yes, you turn it on or off for each dealer. When it is off, search, cart, ordering and every other feature work exactly the same.

Chats with the portal assistant go only to the AI provider you choose. Each dealer can see only their own data; another dealer's information cannot enter the chat. When a dealer connects their own ChatGPT or Claude, only their own data goes there too.

Yes. Add your domain in the dashboard and point its A record to the address we show. The certificate is issued automatically; your company.s1.spare-part-b2b.com address keeps working too.

We don't offer a separate trial period; instead, you can try every feature at your own pace in the live demo, which resets every night. When you're ready, start monthly and switch to yearly from your dashboard whenever you like.

Credit or debit card: TRY in Türkiye, EUR or USD abroad. You pay on a secure payment page; your card details never reach us. Your card is never charged automatically.

As your period nears its end, a payment link appears in your dashboard; pay whenever suits you, early if you like. If payment is late, your portal stays open for 7 more days before it's suspended.

Of course, you can cancel any time from your dashboard. Your portal stays open until the end of the period you've paid for, so you can keep using it until then. The remaining time within a period isn't refunded.

Turkish, English, German, French, Italian, Spanish, Polish, Romanian, Bulgarian, Greek, Serbian, Croatian, Bosnian, Slovenian, Macedonian, Albanian, Russian, Azerbaijani, Arabic and Persian. Each user picks their own language.

Every portal runs in its own database with its own resource limits. Data is backed up regularly and connections are encrypted with TLS.